Refund policy

RETURNS & REFUNDS

Non-live products such as pots, merchandise, or plant care products may be returned for a full refund (less shipping costs), or a Johnny Jungle store credit provided that they meet the following criteria:

a. Items are returned in new and unused condition.
b. Are in the original packaging (if applicable).
c. The return is organised within 14 days of receiving your order.

OR

d. There is an issue with an item being damaged or faulty 

To request a refund, please email johnnyjungleplantco@gmail.com and we will be in contact within 2 business days.

Refunds can only be made back to the bank/credit card that was used for the original purchase. Approved refunds will be processed within 5 business days of confirmation. 

Given the live nature of plants, we do not offer refunds on plants unless they are damaged in transit (see shipping policy). Please choose carefully, and understand that every plant is unique, meaning it may not be exactly as imagined. At Johnny Jungle, we do our best to sell beautiful, quality plants and give accurate details of plant size/grade and colour. Images are representative and product may not be exactly as pictured.

Please note that sale items are sold as is, and cannot be returned.  

 

NOT SATISFIED?

We value our customers and welcome any feedback or contact regarding satisfaction concerns. If you are not happy with any part of your order, please contact us with the issue so we can work something out. We’ll discuss the issue with you and look to provide a suitable outcome. This may include a re-delivery of the original order or a substitute order. A refund may be considered, and in the event of a refund, will be in the same tender as the original purchase at our sole discretion.