Terms

Welcome to Johnny Jungle – we’re delighted you have discovered us and can share in our plant love. These terms apply to the use of this website, including the purchase of Johnny Jungle products; plants, pots, plant care products, merchandise and gifts. Please note that your continued use of our website constitutes your agreement to follow and be bound by these terms.

Currency and Pricing

All pricing on this website is in New Zealand Dollars (NZ$).

 

Shipping and Delivery

Johnny Jungle delivers plants and plant related products all over New Zealand. Shipping polich is outlined on our Shipping Info page (under the About menu), and prices will be clearly quoted on each order at checkout.

 

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by Johnny Jungle. In the unlikely event that goods sold are faulty or damaged, the customer has the right to a repair, replacement or a refund.

 

Returns & Refunds

Non-live products such as pots, merchandise, or plant care products may be returned for a full refund (less shipping costs), or a Johnny Jungle store credit provided that they meet the following criteria:

a. Items are returned in new and unused condition.
b. Are in the original packaging (if applicable).
c. The return is organised within 14 days of receiving your order.

OR

d. There is an issue with an item being damaged or faulty 

To request a refund, please email johnnyjungleplantco@gmail.com and we will be in contact within 2 business days.

Refunds can only be made back to the bank/credit card that was used for the original purchase. Approved refunds will be processed within 5 business days of confirmation. 

Given the live nature of plants, we do not offer refunds on plants unless they are damaged in transit (see shipping policy). Please choose carefully, and understand that every plant is unique, meaning it may not be exactly as imagined. At Johnny Jungle, we do our best to sell beautiful, quality plants and give accurate details of plant size/grade and colour. Images are representative and product may not be exactly as pictured.

Please note that sale items are sold as is, and cannot be returned.  

 

Not satisfied?

We value our customers and welcome any feedback or contact regarding satisfaction concerns. If you are not happy with any part of your order, please contact us with the issue so we can work something out. We’ll discuss the issue with you and look to provide a suitable outcome. This may include a re-delivery of the original order or a substitute order. A refund may be considered, and in the event of a refund, will be in the same tender as the original purchase at our sole discretion.

 

Copyright

The contents of our website, including images, copy, and the site as a whole, are owned by Johnny Jungle and its affiliates. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site.

Parts of the website may display recognised brand assets not owned by Johnny Jungle, and are owned by their subsequent companies. Our use of these brand assets meet the terms of use outlined by their owners (e.g Facebook and Instagram icons, payment option logos such as Visa or Mastercard, and other trademarks made available for public use under certain terms.)

Any trademarks or logos referring to third parties (such as our stockists and affiliates), are also protected by Copyright law, used with permission.

 

Security

When purchasing from Johnny Jungle your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. Your credit card details are not stored, viewed by, or accessible to Johnny Jungle. Johnny Jungle accepts no liability in the event of stolen information, site hacking, or other illegal activities resulting in loss or damages to you or others. We make reasonable efforts to keep your personal details secure, but no website can guarantee 100% security. For more on privacy, see our Privacy Policy.

If you have any questions, please contact us